FÜM Return/Refund PoliciesUpdated 5 days ago
Returning Unopened Items
Returns are accepted on products that are still fully sealed in their original packaging. For example, if your return includes a Lifetime Device (Prominent or Solano), all sealing stickers on the device’s box must not have been peeled away/open at all. Due the the nature of the product, we cannot accept returns or offer refunds on any opened items for sanitary and safety reasons.
All bundle products, such as Journey Packs, must be returned as a complete set. If any item in a bundle has been opened, we cannot accept returns of individual items from that bundle. The bundle was purchased as a single product and must be returned in full, sealed and unused.
Returned items must be shipped back within 30 days of the original ship date.
Shipping fees are non-refundable. A return processing fee applies to returns from the U.S., Canada, the United Kingdom, and Australia, and a return shipping label will be provided. For returns outside of these regions, customers are fully responsible to cover all return shipping costs/fees.
How to Initiate a Return
If you would like to initiate a return in accordance with the guidelines above, please reach out to our support team at [email protected] with the following information:
• Your order #
• Reason for return
• Clear, well-lit pictures of all items you wish to return, confirming that the item seals are still intact. If the mailing package remains unopened, a photo of the package showing it hasn’t been opened is sufficient.
Our customer support team will then guide you through the next steps.
If There Is an Issue With Your Order
If you encounter any issues such as a manufacturer defect or damage in transit, please reach out to our support team at [email protected]. Include your order number, a detailed description of the issue, and, if applicable, attach photos of any damage or defects.
It is the customer’s responsibility to maintain all items and/or packaging for troubleshooting or demonstrating the damage/defect. Our support team will respond as soon as possible to discuss potential next steps. Please note that shipping fees are non-refundable.
If You Purchased a FÜM Product in a Store
If you have made a FÜM purchase in a retail store, please reach out to the specific store and follow any applicable return policies they may have.
If You Purchased a FÜM Product on Amazon
Our customer support team does not have the capability to manage returns or refunds for purchases made on Amazon. If you have bought FÜM products through Amazon, please proceed to request your return directly through the Amazon platform.
*If FÜM is negatively affecting you, stop use immediately, consult your doctor.
*Please note that refunds can only be processed to the original payment method used to purchase the order. If the original payment method is no longer valid, a store credit will be issued.
*In the rare event that an order is delivered more than 30 days after it ships, returned items must be shipped back within 10 days of the delivery date.
*Holiday Return Extension: Orders placed between November 15 and November 30 are eligible for an extended return window of up to 50 days from the ship date, to account for holiday gifting and travel.
Returning Unopened Items
Returns are accepted on products that are still fully sealed in their original packaging. For example, if your return includes a Lifetime Device (Prominent or Solano), all sealing stickers on the device’s box must not have been peeled away/open at all. Due the the nature of the product, we cannot accept returns or offer refunds on any opened items for sanitary and safety reasons.
All bundle products, such as Journey Packs, must be returned as a complete set. If any item in a bundle has been opened, we cannot accept returns of individual items from that bundle. The bundle was purchased as a single product and must be returned in full, sealed and unused.
Returned items must be shipped back within 30 days of the original ship date.
Shipping fees are non-refundable. A return processing fee applies to returns from the U.S., Canada, the United Kingdom, and Australia, and a return shipping label will be provided. For returns outside of these regions, customers are fully responsible to cover all return shipping costs/fees.
How to Initiate a Return
If you would like to initiate a return in accordance with the guidelines above, please reach out to our support team at [email protected] with the following information:
• Your order #
• Reason for return
• Clear, well-lit pictures of all items you wish to return, confirming that the item seals are still intact. If the mailing package remains unopened, a photo of the package showing it hasn’t been opened is sufficient.
Our customer support team will then guide you through the next steps.
If There Is an Issue With Your Order
If you encounter any issues such as a manufacturer defect or damage in transit, please reach out to our support team at [email protected]. Include your order number, a detailed description of the issue, and, if applicable, attach photos of any damage or defects.
It is the customer’s responsibility to maintain all items and/or packaging for troubleshooting or demonstrating the damage/defect. Our support team will respond as soon as possible to discuss potential next steps. Please note that shipping fees are non-refundable.
If You Purchased a FÜM Product in a Store
If you have made a FÜM purchase in a retail store, please reach out to the specific store and follow any applicable return policies they may have.
If You Purchased a FÜM Product on Amazon
Our customer support team does not have the capability to manage returns or refunds for purchases made on Amazon. If you have bought FÜM products through Amazon, please proceed to request your return directly through the Amazon platform.
*If FÜM is negatively affecting you, stop use immediately, consult your doctor.
*Please note that refunds can only be processed to the original payment method used to purchase the order. If the original payment method is no longer valid, a store credit will be issued.
*In the rare event that an order is delivered more than 30 days after it ships, returned items must be shipped back within 10 days of the delivery date.
*Holiday Return Extension: Orders placed between November 15 and November 30 are eligible for an extended return window of up to 50 days from the ship date, to account for holiday gifting and travel.
Not finding the answers you're looking for? Feel free to reach out to our support team at [email protected].
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