FÜM Return/Refund PoliciesUpdated 2 months ago

Returning unopened items

Refunds & returns are accepted on products that are still sealed in their original packaging and are within 30 days from the original date your order was shipped to you.

Please note that if you are wanting to return a device, the sealing stickers on the device's box must not have been peeled away/open at all. Due to the nature of the product, we cannot accept returns/offer refunds on any opened items for sanitary and safety reasons.

*Shipping fees are non-refundable. A return processing fee will apply, and a return shipping label will be provided along with this fee (where applicable).

If you are wanting to initiate a return for any unopened items please reach out to our support team at [email protected] notifying us that you are wanting to initiate a sealed product return. To ensure the most efficient return process, please include the following when submitting your request:

• Your order #
• Reason for return
• Clear, well-lit pictures of all items you wish to return, confirming that the item seals are still intact. If the mailing package remains unopened, simply send a photo of the package showing it hasn't been opened. 

Our customer support team will then guide you through the next steps.

If there is an issue with your order:

If you encounter any issues with your order or discover an unusual defect in a product, please reach out to our support team at [email protected] for assistance. Please include your order number, provide a detailed description of the issue, and if applicable, attach photos of any damage or defects. Our support team will respond as soon as possible to discuss potential next steps. Please note that shipping fees are non-refundable.

Please note that product defects must be reported within 14 days from the date your order is delivered.

If you purchased a FÜM product in a store:

If you have made a FÜM purchase in a retail store, please reach out to the specific store and follow any applicable return policies they may have. 

If you purchased a FÜM product on Amazon:

Our customer support team does not have the capability to manage returns or refunds for purchases made on Amazon. If you have bought FÜM products through Amazon, please proceed to request your return directly through the Amazon platform.


*If FÜM is negatively affecting you, stop use immediately, consult your doctor and let our support team know.

*Please note that refunds can only be processed to the original payment method used to purchase the order. If the original payment method is no longer valid, a store credit will be issued.